Terms & Conditions

  • Invoice must be paid in full before it can be collected or loaded to be delivered.
  • Storage fees apply after 2 weeks if not arranged prior to purchase.
  • Please check your sizes carefully, we will refund less a handling fee (fee dependent on the size of the item $10 - $50) the shipping cost will not be refunded.
  • Invoices to be paid in full by the due date or the item will be up for re-sale & if any deposit has been made this will be refunded in full.

DELIVERY T & C's:

Most of our customers pick up the goods themselves as they can inspect them and make payment at the same time.

We can arrange delivery to most places in the North ISLAND at very reasonable rates & delivered in a timely fashion. Please request a FREE QUOTE.

Your goods are picked up from our yard once a fortnight & they are delivered the following week. In most instances the driver will need a hand to unload (depending on the size & weight).

Special deliveries Northland Wide (Far North to Whangarei) using a SUV and a 4 metre long A-frame trailer (for joinery only) if we have other deliveries in the area. Someone strong (if a large item) will need to help the driver unload or additional fees apply if another person is required to unload.

Please do not expect the driver and/or their off-sider to lift heavy item(s) more than 20 metres from where the truck/ SUV & trailer can gain access.

Back 2 Wood Demolition is not responsible for length of transit times or damage to goods received during freight if using an alternative carriers.

We take every care & responsibility for what we carry.

FOR HIAB Delivery of Buildings & Shipping Containers the Driveway access must be:

  • A minimum of 3 metres wide at the entrance - suitable for a large 8 wheeler truck
  • With a well formed compacted driveway, no paddocks
  • No low lying branches or power lines etc 

We will endevour to get your good(s) as close to the site as possible this will be at the driver’s discretion. 

We will not put our drivers & trucks at risk, the item(s) cannot be left on the truck as they will get in the way for the return load

 

Payments

Purchasing Policy:

Back 2 Wood Demolition is GST registered.  Invoices are provided on all sales, as required by the purchaser.

All goods purchased through Trade Me must be paid for in full and transportation arrangements made within 3 working days of auction closing, unless otherwise arranged. Failing this, auctions will be re-listed.

Please read through our terms and conditions prior to purchasing or placing a bid as all sales are final and non-refundable.

Payment Methods:

  • Internet banking
  • Bank Deposit
  • Credit Card
  • Cash on pick up
  • Eftpos on pick up

If you wish to pay direct to our bank the details are:

ANZ Bank, Back 2 Wood Trading Ltd, 01 0338 0054129 00

Disclaimer:
Although every effort will be made to ensure the information on this website is kept up-to-date and accurate; we cannot assume liability for any loss or inconvenience caused by inaccuracies or errors concerning any products or services. For the latest information and confirmation on any goods or services, please message us on Trade Me or call and we will be pleased to assist.

We are constantly trying to improve the Stores. If you have any comments as to how we can improve your Shopping Experience with us, please send us an email.

Once again, thank you for shopping with us.

 

Warranty And Returns

Warranty & Replacement Policy:

The purchaser must check goods received and report any damages or faults to Back 2 Wood Demolition by e-mail within 48hrs of having received the goods. Please specify the item title and auction number. We reserve the right to refuse any claims that are made after this time frame.

Back 2 Wood Demolition does not accept any item return by COD. The return freight must be paid for entirely by the Purchaser, who must make contact with us for approval prior to returning the goods.

Refunds will only be offered where liability is accepted by the Seller and a replacement is not available.

All warranty claims must be made by the original purchaser of the item. Warranty is not transferable beyond original purchaser.

Your invoice, delivery docket, purchaser details will be required as proof of purchase.

Warranty Does Not Cover:

  • Damage from freight.
  • Normal wear & tear.
  • Damage from using goods for a purpose for which they were not designed.

The majority of materials sold by Back 2 Wood Demolition are recycled and some goods are sold as lower grades or seconds and this is clearly noted in these auctions. Faults and damage are inherent in these grades and we do our best to describe all our products as accurately as we can.

Back 2 Wood Demolition must receive all returns within 14 days from accepted delivery. If an item is returned after the 14 days from accepted delivery, we reserve the right to refuse claims made after this time frame. Item returns to be approved and authorized by Seller before an arranged return is executed.

Refund Policy:

Second hand goods are sold in a ‘as is’ condition and all care is taken to describe them as accurately as possible. Refunds will not be offered if buyer changes their mind, or if item is 'not what you expected'. All items must be returned to us for full assessment BEFORE refund will be issued. Refunds are processed by Back 2 Wood Demolition after the goods have been fully checked and the buyer advised of the outcome by e-mail.

*Please note it is very rare that goods have been returned and a refund issued.