FAQs

Q. What do I need to bring if I’m picking up a large door ie ranchslider or French doors?

A. Bring a trailer, 2 lengths of 4x2 timbers longer than the door you are carrying (the shortest side) & 2 or more strops. Lay the door down flat on the timbers which are on top of the trailer & strop it down tight. Alternatively use a cage trailer if the item will fit inside standing up & strop it to the side of the cage.

Q. Can I stack windows on top of windows lying flat on a trailer?

A. Yes you can bring some blankets or packers / cardboard to put in between so they don’t rub.

 

DELIVERY Terms & Conditions:

Most of our customers pick up the goods themselves as they can inspect and make payment at the same time.

We offer a delivery service from Awanui to Auckland on State Highway 1 or 10 only or within a certain radius of the main towns as stated below. We have very strict conditions however due to the size trucks we use which are en-route to Auckland so we also have time constraints to deal with.

Special deliveries can be arranged (Northland wide only) using a vehicle and a 4 metre long A-frame trailer (for joinery only) if we have other deliveries in the area. Someone (strong if large item) will need to be home to assist the driver to help unload at your end or additional fees apply if another person is required to unload.

Central Kerikeri*, Ohaeawai*, Central Whangarei* & Central Auckland* & anywhere in between Awanui & Auckland on either State Highway 1 or 10 only!   Our delivery service is very reasonably priced & we take great care with your purchase.

Driveways must be wide enough & well-formed otherwise items will be left at the gate we will not put our drivers & trucks at risk, you may have to bring a trailer to the gate to ferry down / up your driveway (the item(s) cannot be left on the truck as they will get in the way for the return load).

Do not expect the driver & his off-sider to lift the purchased item(s) if weighing more than 70Kgs more than 10 metres from where the truck can gain access.

*CONDITIONS PLEASE READ CAREFULLY

We do not offer a door to door service if outside the conditions stated herewith.  You will need to meet the truck with your trailer unless arranged prior to purchase.

*We class Central Kerikeri as an address within a 2 KM radius from the town Centre. Special trips will be considered but must be arranged prior to purchase & may take longer than 10 working days.

*We class Central Whangarei as an address within a 5km radius of the CBD. Special trips will be considered but must be arranged prior to purchase & delivery times may take longer than 10 working days.

*We class a Central Auckland address is within a 15 km radius from the CBD, please note if you pick up from our storage depot in Penrose, Auckland at a convenient time for both parties the costs are a lot less.

Shipping times:

We endeavor to get your purchase to you within 10 working days.

We can give advice on who to use once you have purchased your goods if needing a door to door service or if going further South than Papatoetoe Auckland.  We do not package up doors for freight, you are best to use a house removal specialist so items are looked after & blanketed individually.

Back 2 Wood Demolition is not responsible for length of transit times or damage to goods received during freight if using an alternative carrier other than ourselves. We take every care & responsibility for what we carry.

Driveway access must be:

• 3 metres wide at the entrance - suitable for a large 8 wheeler truck
• With a well formed compacted driveway
• No low lying branches or power lines etc 

If not, your item(s) will be left at the gate.

Deliveries Times:

We endeavor to get your purchase to you within 2 weeks between Awanui - Auckland  and Northland wide.

For deliveries South of Auckland and the South Island, we contract out to other freight forwarders so we can't give specifics on their behalf.

 

Shipping

Most of our customers pick up the goods themselves as they can inspect them and make payment at the same time.

We offer a delivery service from Awanui to Auckland most weeks which is very reasonably priced & we take great care of your purchase(s). Payment must be received in full before they are loaded on the truck.

We deliver to Auckland addresses within a 15km radius of the Auckland CBD.

Or we can deliver anywhere along State Highway 1 from Awanui to Auckland.  Customers often meet our truck with their trailers on SH1 at a convenient & safe spot to pull over (if South of Whangarei) due to the size trucks we use & drivers' time constraints. If the purchase is a large consignment of joinery ie a house lot we may look at going off SH1.

Special deliveries Northland-wide (from Whangarei to the Far North). We use either an A-frame trailer with a tow wagon or a furniture box body truck so driveway access needs to be disclosed prior to delivery, transit times may be longer for remote areas to coincide with other deliveries in your area. Please enquire for a quote & time frames.

Our obligation is to the gate only, we will en devour to get your good(s) as close to the site as possible this will be at the driver’s discretion. 

Driveways must be wide enough & well-formed (compacted), no paddocks, no low lying branches or power lines.

We will not put our drivers & trucks at risk, the item(s) cannot be left on the truck as they will get in the way for the return load.

Do not expect the driver and/or their off-sider to lift heavy item(s) more than 30 metres from where the truck/ trailer can gain access.

NATION-WIDE DELIVERIES:

We can also arrange Nation-wide deliveries please enquire & we’ll get you a quote.

SHIPPING TIMES:

We endeavor to get your purchase(s) to you within 14 working days.

We can give advice on who to use once you have purchased your goods if needing a door to door service or if going further South than Papatoetoe Auckland.  We do not package up doors for freight, you are best to use a house removal specialist so items are looked after & blanketed individually.

Back 2 Wood Demolition is not responsible for length of transit times or damage to goods received during freight if using an alternative carrier other than ourselves. We take every care & responsibility for what we carry.